Privacy Policy

01 Introduction

Kair Il, LLC, operating as Koffex Digital ("we," "us," "our," or "Company"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at koffexdigital.com, use our services, or interact with us through any of our marketing channels.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms described herein, please do not access the site or submit your personal information to us.

This policy applies to all information collected through our website, email campaigns, SMS programs, lead generation forms, and any related service or tool operated by Koffex Digital.

02 Information We Collect

Personal and Contact Information

We collect personal information that you voluntarily provide to us when you submit a contact form, sign up for our services, or request information. This may include:

• Full name (first and last)
• Email address
• Phone number (including mobile number for SMS communications)
• Company name and job title
• Business website URL
• Mailing address
• Marketing budget range and business goals

Usage and Technical Data

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring URLs and exit pages
• Device identifiers and hardware information
• Date and time of your visit

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on our site. For more information, see Section 7 (Cookies & Tracking) below.

Communications Data

When you contact us via email, phone, form submission, or SMS, we may retain records of that communication including its content and metadata.

03 How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To fulfill requests, onboard clients, and manage campaigns on your behalf.
• Marketing Communications: To send promotional SMS messages, email newsletters, and campaign updates where you have provided consent.
• Compliance: To meet our obligations under applicable laws including TCPA, CAN-SPAM, CCPA, and CASL.
• Analytics & Improvement: To understand how our website and services are used, and to improve user experience.
• Customer Support: To respond to inquiries, troubleshoot issues, and communicate important service updates.
• Business Operations: For internal recordkeeping, billing, legal purposes, and fraud prevention.
• Advertising: To serve relevant digital advertising, including retargeting, based on your interests and interactions with us.

We will not use your information for purposes beyond those described here without your prior consent, except as required by applicable law.

04 SMS Marketing Disclosures (TCPA)

Koffex Digital operates SMS marketing programs that are subject to the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and the Federal Communications Commission's (FCC) implementing regulations.

Express Written Consent

We only send marketing SMS messages to individuals who have provided prior express written consent. This consent is obtained through our web forms, opt-in landing pages, or other consent capture mechanisms. Consent is never pre-checked and is always clearly disclosed before submission.

What You Will Receive

By opting into our SMS program, you may receive recurring automated marketing text messages, including promotional offers, campaign updates, reminders, and related marketing content from Koffex Digital. Message frequency varies.

Message and Data Rates

Standard message and data rates may apply to SMS messages we send and you receive. Charges are billed by your wireless carrier. Koffex Digital does not charge a premium for SMS messages.

How to Opt Out of SMS

You may opt out of receiving SMS messages at any time by replying STOP to any text message we send. After sending STOP, you will receive a one-time confirmation message and will no longer receive SMS communications unless you re-opt in. You may also contact us at privacy@koffexdigital.com to request removal.

Help

For assistance with our SMS program, reply HELP to any message or contact us at privacy@koffexdigital.com.

Not a Condition of Purchase

Consent to receive SMS messages is not a condition of any purchase or service engagement with Koffex Digital.

05 Email Marketing Disclosures (CAN-SPAM)

Our email marketing practices comply with the Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 (CAN-SPAM Act).

Consent and Opt-In

We send commercial email only to individuals who have provided express or implied consent to receive such communications. Consent is collected through our contact forms and opt-in mechanisms on our website.

Your Unsubscribe Rights

Every commercial email we send includes a clear and conspicuous unsubscribe mechanism. You may opt out of receiving marketing emails at any time by:

• Clicking the "Unsubscribe" link in any email we send
• Replying to any email with "UNSUBSCRIBE" in the subject line
• Emailing us at privacy@koffexdigital.com with an unsubscribe request

10-Day Honor Period

We honor all unsubscribe requests within 10 business days, as required by the CAN-SPAM Act. Note that transactional or relationship-based emails (such as service confirmations or invoices) are not subject to this unsubscribe requirement.

Physical Address

All commercial emails from Koffex Digital include our physical business address: 2035 S Washington St Suite #143, Naperville, IL 60565.

06 Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to help us operate our business and deliver services. These vendors may have access to your personal data only as necessary to perform their functions, and they are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Email service providers and marketing automation platforms
• SMS aggregators and telecom partners
• Analytics and advertising platforms
• CRM and database providers
• Website hosting and security providers

Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy involving Kair Il, LLC, your personal information may be transferred to a successor entity as part of that transaction. We will notify you via email or website notice if your data becomes subject to a different privacy policy as a result.

Legal Requirements

We may disclose personal information if required to do so by law, court order, subpoena, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Koffex Digital, our users, or the public.

We Do Not Sell Your Data

07 Cookies & Tracking

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
• Performance & Analytics Cookies: Collect anonymized data about site usage (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Advertising & Targeting Cookies: Used to serve relevant ads and track campaign performance.

Third-Party Tracking

We may allow third-party analytics and advertising platforms (such as Google Analytics, Meta Pixel, or similar services) to set cookies on your device. These companies have their own privacy policies governing their use of such information.

How to Manage Cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may limit the functionality of our website. For more information, visit allaboutcookies.org.

08 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including for the duration of an active client relationship and as required to comply with legal obligations, resolve disputes, and enforce agreements.

Specifically:

• Contact form submissions and lead data: retained for up to 3 years unless you request deletion
• SMS consent records: retained for 5 years to satisfy TCPA compliance requirements
• Email consent and unsubscribe records: retained for 5 years
• Financial transaction records: retained as required by applicable law (generally 7 years)
• Website analytics data: aggregated data retained indefinitely; individual identifiers retained for up to 26 months

To request deletion of your personal data, contact us at privacy@koffexdigital.com. We will process deletion requests within 45 days, subject to legal retention requirements.

09 California Resident Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information.

Your Rights Under CCPA

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions (e.g., data needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale: We do not sell personal information. However, if this practice changes, you will be entitled to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

How to Submit a CCPA Request

To exercise any of the rights listed above, please contact us at:

• Email: privacy@koffexdigital.com
• Mail: 2035 S Washington St Suite #143, Naperville, IL 60565

We will verify your identity before processing your request. We will respond within 45 days. If additional time is required, we will notify you in writing.

10 Canadian User Rights (CASL)

Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23, governs the sending of commercial electronic messages (CEMs) to recipients in Canada. We comply with CASL in all commercial communications directed at Canadian recipients.

Consent Framework

Express Consent: We obtain express consent before sending marketing emails or SMS to Canadian recipients where required. This consent is specific, informed, and documented.

Implied Consent: We may rely on implied consent where permitted by CASL, such as in the context of an existing business relationship within the preceding 2 years, an inquiry made within the preceding 6 months, or where an email address has been conspicuously published without a no-solicitation notice.

Unsubscribe Rights

Canadian recipients may withdraw consent at any time. Every CEM we send includes an unsubscribe mechanism. We will honor all unsubscribe requests within 10 business days.

Identifying Information

All CEMs sent by Koffex Digital include our legal name (Kair Il, LLC operating as Koffex Digital), mailing address, and contact information as required by CASL.

11 Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@koffexdigital.com and we will take prompt steps to delete such information from our records.

We do not knowingly market to individuals under 18 years of age through any of our channels.

12 Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Access controls limiting personal data access to authorized personnel
• Regular security assessments and monitoring
• Contractual data protection requirements for service providers
• Secure data disposal practices

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

13 Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online properties that are not owned or operated by Koffex Digital. When you navigate to a third-party site, you leave our website and are subject to the privacy policies and practices of that third party. We are not responsible for the privacy practices or content of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at koffexdigital.com/privacy
• For significant changes affecting your rights, we will notify you via email (if we have your email address) or through a prominent notice on our website

Your continued use of our website and services after the effective date of any change constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team:

• Email: privacy@koffexdigital.com
• Phone: (815) 215-1826
• Mail: Kair Il, LLC (dba Koffex Digital), Attn: Privacy Officer, 2035 S Washington St Suite #143, Naperville, IL 60565

We will respond to your inquiry within 30 days. For urgent privacy concerns or data breach reports, please use the email address above and include "URGENT: Privacy" in the subject line.